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Customer Relationship Management |
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Communicating with your clients and prospects could be the most important aspect of your business. Your entire company – from sales, marketing to support teams – have a tremendous need for promptly responding to customer and prospect queries in an accurate and timely manner.
The dataSIGN CRM integrated solution delivers this kind of power to you – anywhere and anytime – at your office, in your home, or at the client site. You have all the components necessary to find, capture, manage, and support your customers when you have internet connectivity. Result – securely delivering the levels of satisfaction demanded by clients today.
 Inter-module navigation capabilities provide for drill-down
to the original transaction.Opportunity Management
Want to optimize your chance of turning a prospect into a client? The CRM solution can help you do exactly that. Maintain a complete history of activities. By analyzing your data and offering specific solutions for specific clients you will optimize your sales efforts. Link opportunities, appointments, tasks, notes, documents, e-mails, and activities to specific clients and prospects to specific accounts. Report on sales funnel and opportunity progress.
Resource Management
Your business world includes prospects, customers, vendors, and a variety of other collaborative business partners. They are your major resource. Accurate contact and account information for them is essential so you can continue to build and optimize your relationship with them. CRM quickly records interactions, and updates schedules and tasks. Finger-tip access into complete account history information so that you can review various account details such as current orders, order status, pricing history, financial status, and more.
Service Management
Rising to meet today’s service expectations is a daunting and challenging task for today’s sign manufacturer. With the power of CRM’s integrated solution, employees throughout the organization are ensured that customer information is available enterprise wide.
Repair Management
Nobody wants a customer dissatisfied over defective parts, missing items, or warranty issues. A complete case management tool allows you to quickly manage and resolve any problems that arise. All incidents are recorded on products. Subsequent tracking and reporting on this data provides for analysis, issue returns, management service contracts, establishment of maintenance warrantees – all from the power of dataSIGN’s CRM.
>Next: Estimating |
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